|
Five Branch
Locations to temporarily close due to Customer Service Desk
renovation
The Toledo-Lucas County Public Library is scheduled to
temporarily close five of its branch locations in order to
renovate customer service desk areas to improve the patron
checkout experience.
In the spring of 2009, the Library began installing Express
Check at branch locations. Today, Express Check, which
allows patrons to checkout materials on their own, is installed
at all 18 branches and at Main Library. More than 80 percent of
checkouts are done on these machines by our patrons. “Express
Check gives us more time to help patrons with complex issues and
allows our staff to focus on getting the materials our patrons
want,” said Cathy Bartel, Library Circulation Manager.
Library officials are now planning stages of remodeling several
circulation desks to better accommodate Express Check. Following
the successful model completed this summer in Central Court at
Main Library in downtown Toledo,
Library officials plan to separate Express Check from the
Customer Service desk.
The five branch locations slated to temporarily close are listed
below:
_
Reynolds Corners Branch Library
– Closed from the end of the work day
October 28 – November 7;
_Washington Branch Library – Closed
November 7 – November 11;
_Holland Branch Library – Closed
November 14 – November 18;
_Heatherdowns Branch Library – Closed
November 28 – December 2;
_Sanger Branch Library – Closed
December 5 – December 9.
Nancy Foth,
Branch Services Manager, said the renovation projects will
provide fast and easy service for patrons, additional privacy
for patrons who need help at the customer service desk, less
congestion for Express patrons, and an overall standard model of
checkout and customer service at the Library.
Bartel added that the renovations will accommodate patrons’
needs on a grand scale: “Patrons want to do more for themselves,
and libraries need to adapt and re-purpose their resources so
that they can be used by patrons, where, when and how they want
to use them,” she said.
The Library apologized in advance for any inconvenience these
temporary closings may cause our patrons, and we encourage our
patrons to use our other branch locations for their needs.
For additional information visit toledolibrary.org, or call
419.259.5200.
|
